Returns Policy

HILDR Group is committed to customer satisfaction. Each return that meets our guidelines below will receive a full refund within 30 days.

To ensure quality and maintain integrity in the event of a damaged or defective order, please review the following guidelines carefully.

Exchange and Return Policy

If your items are damaged, defective, or incomplete, a request for a return or refund must be made within 7 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.The items needed to be exchanged or returned must be requested within 7 days upon receipt of items, at your expense.

The items must have original tags attached, must be unused, and you must send your receipt from purchase. Items are to be shipped prepaid, insured, and securely wrapped to prevent damage. HILDR Group will not be responsible for items lost in transit back to us. Shipping and handling is non-refundable.

Refunds can be made within 30 days after we have received the returned shipment. If you are exchanging an item, we will send the new item to you if we have the item in stock; otherwise, we will send you a refund.