Purchasing

Do you have a minimum order quantity for all your items?

Yes, we do.  Whatever the products smallest tiered pricing or advertising unit size is the smallest.  If you need samples for compliance or testing reasons, please contact us at orders@hildrgrp.com for further assistance.

Do you accept Purchase Orders?

Yes, we do accept Purchase Orders from Federal and Local Government Agencies.

I am tax exempt – How can I remove the tax from my order?

You can email your tax-exemption/reseller certificate to orders@hildrgrp.com along with your order and we will send you a special quote with tax removed. Alternatively, if you register an account with us, we will update your account so the tax is removed from all your future orders.

What if I have a large order for your products?

Yes, we can provide special offers for bulk orders. Please feel free to email us your requirements to orders@hildrgrp.com with the list of products and order quantity and we will prepare a special quote for you.

Delivery

How is my order shipped?

The products are shipped from one of our warehouse locations as the orders come in and are shipped with UPS, FedEx, or USPS respectively.

If your order is needing LTL freight, we’ll use one of our partnering freight companies to get the best rate possible to give you the lowest cost for the highest level of customer service.

*For any special requirements or larger orders, please contact us today to give you the most up to date information to provide the most value for your product order needs.

When will my order ship and what will be the lead time to receive my order?

For in stock products, products normally ship within 24 hours and arrive within 1-5 days.

For larger orders, custom orders, or incoming stocks, we’ll give you an educated estimate under each unique circumstance.

Where do you ship from?

HILDR Group uses ground shipping for the orders unless it’s a rush order. Orders would be shipped from our warehouses in Los Angeles, California or Tulsa, Oklahoma.

Where do I get my tracking number(s) for my order?

Tracking number will be provided by email as soon as the order ships.

What is an Estimated Shipping Charge?

For orders that are above MOQ, shipping is included, but for orders below the MOQ, a small shipping and handling fee would be added. For Disinfection Cabinets, shipping will be included.

Are there any inventory stocks available for urgent needs?

Yes, HILDR Group takes pride in investing in our infrastructure and available inventory for your medical health product needs.

Which countries has HILDR Group had experience with on delivering protective products?

HILDR Group and its internally-owned manufacturing companies have gained its reputation from over 13 countries, including USA, Canada, Mexico, India, UAE, multiple European and Caribbean countries supplying health-related and Pandemic prevention products to Government entities and private companies alike.

Certifications

Certifications

What kind of certificate should I check before choosing which protective medical product suits my needs?

For U.S. requirements, we suggest looking at the FAQs on each specific product to see which government entity regulates the standards of that product.  Then see what standards that product must comply with for quality, level of protection (if multiples), testing requirements and intended uses.

Every country has its own government entity and standards they adhere to.  We refer to the FDA as that’s universally an acceptable accreditation for most countries.  Please contact us if you need additional details or information.

You can independently check each manufacturer’s status with the FDA by using FDA’s registration and actively approved company listings here.

Do HILDR Group products reach AAMI Level 4?

Yes, level 4 AAMI standards protect against virus and blood penetration.

Some of our products that meet these standards include:

> Sterile surgical gowns

> isolation gowns

> coveralls

> disposable gloves

> custom orders

Can I get specific certifications or test reports for HILDR Groups products?

Yes, please contact us by email or phone so we can understand your specific needs and send any documents needed.

How can I tell what certifications each product has?

Each product description should cover most of the certifications and testing’s approved by those products, especially for the US market. For other countries and certification or testing’s done, such as, EN, Health Canada, Module’s, etc., please contact us and will be happy to provide that information to you.

Limitations & Proper Disposal

Can I wash or launder disposable protective clothing?

Washing and laundering will impact the performance of the materials. Therefore, washing or laundering is not recommended for disposable protective medical products.

How many times can I wear disposable protective products?

All disposable products are meant for one-time use. Any additional usage will put the user at risk of the product not performing to the initial quality standards, unless specified as reusable or not disposable.

Is the protective clothing disposable?

Yes. In order to minimize the risk of infection, it is recommended that the protective clothing worn should be packed and discarded to avoid cross-infection.

How to dispose of HILDR Group's protective medical products?

All products sold do not contain any halogenated compounds, therefore they can be incinerated or buried in a controlled landfill according to your local regulations.

Please refer to the manufacturers if further information or questions are needed.

You can contact us anytime; if we don’t know the answer, we’ll provide contact information to get you answers from the manufacturer.

How to dispose uncontaminated products?

Uncontaminated garments can be thrown in your garbage or preferably recycled (if available in your area). All disposal should follow your local regulations.

How to dispose of used, contaminated products?

This fluctuates highly from the product and level of risk. Please be careful that no contaminants come into contact with the wearer and it should be disposed in accordance with your local regulations.

Please contact us with any questions and we can assist with getting you the answers to properly dispose of contaminated products in your area.

Storage

How to store protective clothing and disposable equipment?

1. Store in dry, clean conditions in original packaging.

2. Store away from direct sunlight, sources of high temperature, and solvent vapors.

3. Store within the temperature range 15°C to +25°C (58°F to 78°F) and with relative humidity below 80%.

What is the shelf life of protective equipment?

Most products will specify a 3-5 year shelf life. Please check product packaging or contact us if you need something specific, especially on a class 2 FDA device and the more “high risk” products.

Additional Questions

Are you authorized by the manufacturer?

Yes, we have all the proper paperwork and import requirements to properly comply with all government and legal standards to import and distribute or resell each of our products. This includes some manufacturing our companies’ owners own as well, so we can get you the best value of customer service.

How to become your distributor or reseller?

We appreciate your interest in working with us. Please contact us for further detail.

Can I customize the product?

Yes, we can customize if you have special needs, usually with a minimum order quantity, depending on the product. Email us at orders@hildrgrp.com with a request for a quotation and tell us your needs. 

What is the MOQ of the private label?

Please contact us for more details.

Can I co-brand with HILDR Group?

Please contact us for more details.

Are there other color options for HILDR Group's products?

Yes, there are many products that HILDR Group can custom manufacture for our customers. Please contact us today so we can go over your requirements and see how we can satisfy your needs.

Where can I download the product data sheet (MSDS sheet)?

You can contact us by email: orders@hildrgrp.com with your required needs and we’ll respond promptly with your product data sheets.

Are there different sizes for HILDR Group’s products?

Yes, please refer to the size chart of the product (if available on the product page) or contact us for further information and questions.

Do you have children's sizes for protective equipment?

HILDR Group can make masks and other specialty items with our factories. Please contact us today to see what we can do for you.